 |
|
| |
|
Welcome to our frequently asked questions. We have set our FAQ up to hopefully answer any of the common questions you may have. If you require any more information or have a query that needs answering then please click here to contact us or you may wish to use our general project form or web design form to send us your project's brief.
| Why choose Southbank? |
Top |
|
| Because with nearly fifteen years behind us as a company and twenty five years of design and advertising experience we think we have what it takes to help you and your company. Design is a totally personal experience, if we all liked the same colours, cars. houses, not to mention food, it would be a weird place. At Southbank we like to listen to what you want and understand your business from another perspective, sometimes being so close to things may not be a good thing. |
| How much does it cost? |
Top |
|
| As with any service, from a plumber to a financial adviser, costs vary depending on requirement. Advertising, design, print and electronic media is no different. We appreciate that this is often the first question people want answered and as such we offer an initial free consultation in which we ask a set of questions to start understanding the implications of our potential clients requirements. This allows us get an idea of the costings and gives them a clearer idea of what is possible. If you would like to discuss a future project you can either contact us through our online contact form or call us on 01794 500123 - we'd be delighted to talk through your ideas and help you to make decisions about what you want, how long it will take and how much it will cost. |
| What do I get for my money? |
Top |
|
| At Southbank we realise that in our business there is a lot of competition out there. We are not 'up ourselves' to come over to you with a flip-chart and spend half a day boring you with marketing twaddle without showing any designs, believe us it happens!. We are not complacent to think that we have nailed your design in one hit and what you see is what you are going to get!. We are pro-active though, we will listen to your needs and come up with a selection of totally different concepts. That way we have alternatives and you can even mix and match some ideas, after all, if it is your company, you have to be happy with your logo design. |
|
Remember, marketing is not all about the best design ideas and flash graphics. If you decide to use Southbank, we will look at all your marketing needs, from corporate identity to websites, brochures and exhibition graphics. We will look at how you need to contact and attract new and existing customers and can even put together a full yearly marketing schedule for you. We have worked with new clients who have previously had marketing done and printed, with no real strategy put in place. They end up with cupboards of printed marketing material which is out of date.
There are lots of ways to communicate with your customers, including low run digital print, now just as good as conventional litho, but you can order 100 at a time. We can send out personalised mailings printed digitally, all pre-paid and addressed to your database of customers, every one different because we have no film or plates to change.
When we design your marketing we can upload all your brochures and newsletters to your website in PDF format, let your customers download these and use their own ink and paper.
Not got a website, then we will design and build one for you a gateway to an ever increasing database of new customers. |
| Do I really need a website? |
Top |
|
If the main reason behind wanting a web site is that your competitors all have them you're probably not going to make the most of your online potential. It is always more effective to view the internet as an opportunity for you or your company rather than as a threat. At the most basic level, a new web site is an opportunity to provide additional information on you or your company. This could start from the bare essentials such as a company profile, contact information or an online contact form. On a larger scale a website is a great way of strengthening a new brand, modernising an old brand and introducing existing customers to new work or services. It can also aid with customer feedback - giving web site users a direct link to you to ask questions and let you know where you're going right or wrong.
If you would like to make an enquiry about a website, click here. |
| What if I want to update the website myself? |
Top |
|
Great, that's what we like, someone who is prepared to get involved and roll their sleeves up, after all it is your site. When Southbank design and implement your site, set up your email and make the whole thing live. They will enable as much of your site as you want, to be editable from the comfort of your own computer.
Before we go live, we will train you up in the art or website management!, send you away with a custom CD which will take you through the whole operation. You can make yourself an administrator and give key members of staff access to any parts of the site you want to. You can go into your site, chose a page to edit and change text or add pictures, then send this page to as many email recipients as you like for sign off. The system will create the new page away from your current site, the email will have an automatic link to this page. The recipients just have to click the link to bring up all your changes as they would see online. When signed off you make the change permanent and it is uploaded to the live site, all done. |
| I have no domain name? |
Top |
|
| Don't worry, Southbank will handle the whole package. We will even come up with a series of alternatives which have all been checked as available. We can even set all your emails up from the domains, either managed by us or in-house by a mail server installed by Southbank. |
| How do I get my website advertised? |
Top |
|
The best way to get people to find your site is to provide useful, well-organized, well-written, well-designed information. The more people who find your site and link to it, or send around the URL to their friends, the more visitors you'll have. Word of mouth (actually, word of email) is very powerful on the Web!
There are many Search Engines such as Google and Yahoo who catalogue all the web content for people to search, Google currently have over 3.3 Billion pages indexed. So when someone types in a particular search request they will hopefully get a pretty accurate listing to help them make a choice. There are various ways to get into the Search Engines and Southbank can optomise your website for these Search Engines while we are constructing it.
It is not difficult and all part of the service, beware of companies who claim to get your website into the top ten, guaranteed!. You simply cannot guarantee this because you could apply your details at the start of the week and be in the top ten, at the end of the week you may have dropped out of the twenty because others had applied similar information.
Remember that the web is huge, there may be similar named companies as yours around the world, even in the same industry. The best kind of website advertising is by always having your web address on all printed material. |
| Where do I send the cheque? |
Top |
|
| Steady, we know you may be excited at this point and I am sure we are itching to work with you, unless you are an arms dealer or something ;-) |
Any new client joining Southbank is an exciting time for us and we will love to hear from anyone that needs our help. Call us today or contact us now with our online form and we will get back to you straight away.
|
|
|
|
